Small-Medium Enterprise

Taking You Forward, Inc. | Small – Medium Enterprise

5 Ways To Reduce Business Expenses

Many businesses constantly look for ways to minimize their expenditures without compromising the quality of their product or service or foregoing future development and growth.  From lessening overhead expenses in the company’s daily activities to investing in cost-cutting measures, companies strive hard to decrease spending and increase profit.   


If you’re also looking for ways to […]

By |October 28th, 2016|SME|0 Comments

Improve Your Business Processes by Outsourcing to BPO Companies

When you get the latest HDTV set, you probably want to know first how you could turn it on so you can finally start watching your favorite shows. If you are not a techie or if you do not have the slightest idea how to operate this latest model, then the logical thing to do […]

By |August 8th, 2016|SME|0 Comments

Customer Service Metrics: 8 KPIs to Consider

To fully utilize your resources and staff for more important functions, you have decided to outsource your customer service support to a call center from the Philippines. This is a big leap yet a great move for you and your company as you are able to focus more on your core processes and experts are […]

By |July 28th, 2016|SME|0 Comments

How Well Can You Manage Your Outsourced Team?

Your business is a complex system made up of departments, teams and roles working together to achieve all your professional goals. As the owner, it is your job to make sure your employees are performing well and hitting all sales and performance targets. Since not everyone is directly under your wing, you have trusted people […]

By |July 21st, 2016|SME|0 Comments

Call Center Basics: Inbound vs. Outbound

Most call center services seem to be the same. This is far from true. Not all call centers provide the same type of service or the same service quality. Finding the right BPO provider or call center company involves knowing exactly what kind of service you need. Unless they are looking for administrative or back-office […]

By |June 29th, 2016|SME|0 Comments

What Do Outbound Customer Service Representatives Do?

Most people may not be familiar with outbound customer service. Though not as widely used as inbound customer service, outbound customer service serves important purposes as well. Generally, outbound customer service representatives make outgoing calls to new and existing customers and assist them with their concerns. Although they do not answer incoming calls, the skills […]

By |June 22nd, 2016|SME|0 Comments

Outsource Customer Service To Turn Complaints To Compliments

Complaints and negative feedback are a business owner’s nightmare.  Complaints from unhappy customers have the potential to discredit us and bring down what we have worked so hard to build.  However, there is a silver lining to this ominous cloud. Dissatisfied customers, when managed well, can transform into loyal patrons who will definitely recommend your […]

By |June 22nd, 2016|SME|0 Comments

How to Transform Sales and Customer Service By Outsourcing

Now that you have partnered with a call center company in the Philippines and are ready with your outsourced team, you can leverage this new team to improve your sales or customer service functions. Whether you are a large company or an SME (a small and medium-sized enterprise), you can benefit from a new team […]

By |June 16th, 2016|Ecommerce, SME|0 Comments

Don’t Make These 6 Outbound Call Center Mistakes

Though both inbound and outbound calls require telephone communication skills, the dynamics of outbound calling is different. Inbound call center agents are expected to assist as many customers as they can, while outbound call center agents face the challenge of having to seek out their customers. Lost time and wasted opportunities have taught most telemarketing […]

By |June 16th, 2016|SME|0 Comments

4 Areas Your Customer Service Representatives Should Improve

As a businessman, you keep track of your sales day in and day out. They say not everyday is a good day and this could very well define the stats of your business. For your products and services to sell really well, there are a number of factors to consider – marketing strategies, uniqueness of […]

By |June 9th, 2016|SME|0 Comments