Taking You Forward, Inc. offers you both inbound and outbound call center services covering a wide range of solutions for different concerns. Through our expertise and right execution, we are able to exceed our Clients Expectations through Sales Performance and Customer Satisfaction.
TYF assists you by:
Performance Rates:
  • Reducing your capital & operating costs
  • Reducing your labour overheads such as insurance/benefits
  • Providing a service commitment 24/7 365 days a year
  • Working with fast turn-around times and implementations
  • Complying with industry standards on security and quality
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  • Average of over 14, 000 Product Inquiries per month
  • Over 82 % call-to-sale conversion rate
  • Over 99.81% Uptime
  • Average of $250.00 per sales call value
  • Average of $2.7 Million generated monthly revenue
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    Inbound Services:
    Product Sales Inquiry, Product Info Request, Order Taking, Directory Inquiry, Product Recall Management, Event and Trade Show Registration, Billing Queries, Technical Support and Help Desk Support

    Outbound Services:
    Sales and Lead Generation, Appointment Setting, Product Promotion, Service and Polling, E-Mail and Live Chat Support, Market Surveying, Account Management, Contact Information / Data Verification
     
    Taking You Forward