We Have a Solid Infrastructure
Your company can give great customer service if you have the right people and infrastructure in place. However, acquiring, training, and maintaining skilled people plus the necessary infrastructure to sustain your business operations can be exhausting, time consuming, complicated, and costly on your part.
Taking You Forward can provide your business with round-the-clock, consistent, and continuous service with quick turnaround on all transactions. We have constructed a stable infrastructure using a combination of dependable equipment, comprehensive policies, best practices, and operated by expert technical personnel.
We Have The Equipment
Taking You Forward uses state-of-the-art and reliable Information and Communications Technology (ICT) equipment to offer uninterrupted 24/7 communication with your customers. We use up-to-date computer hardware and licensed software. We rely on a 10 Mbps dedicated and 20 Mbps burstable internet connections at any given time to ensure nonstop connectivity with our VoIP and Internet-based applications. All free calls and toll free inbound services are connected to any country’s Direct Inward Dialing (DID) Numbers. This makes inbound traffic very cost-effective for our clients.
We currently operate on four (4) production floors with comfortable working spaces so agents can effectively perform their jobs. Our production areas, spread over 2,500 square meters of floor space, have a seating capacity for 600 agents. Our base of operations and administration offices are located in a 3,620 square-meter property, with a 200-meter shared car park. We are ready for any of your workload requirements.
Our Security & Contingency Plans
Taking You Forward takes extra measures to protect our most valued data and that of our clients. We have configured our network architecture with multiple layers to ensure secure transmission of data. Each Wide Area Network (WAN) layer is designed for redundancies, which essentially create backup data.
We also use the following technologies and policies to provide secure data delivery:
Networks and Security
Physical & Data Security
Taking You Forward provides for the highest degree of fault tolerance to maintain vital links among all concerned collaborators – our clients, your customers, and our employees. We provide an offsite backup through a third-party cloud service provider and a local data Storage Area Network (SAN) facility. This allows us to meet more sophisticated and/or incremental backup scheme demands, scheduling, verification, restoration, and other processes from our clients. With our reliable disaster recovery plan in place, your business is in safe hands with us.
Taking You Forward uses a triple modular redundancy system for Power, Internet, and VoIP services. Below is our Business Continuity and Disaster Recovery setup.