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Ecommerce

Taking You Forward, Inc. | Ecommerce

Top 5 Factors To Consider When Preparing For Cross-border E-commerce

The benefits of cross-border e-commerce are undeniable.  Many companies have been able to reach out to a variety of customers from different parts of the globe by leveraging the power of the Internet.  As online shopping becomes more popular, businesses, big and small, are steadily penetrating markets from other countries.  However, investing in cross-border also […]

By |May 11th, 2017|Blog, Ecommerce|0 Comments

4 Reasons Why Sales Needs Storytelling Skills

Everyone loves a good story, even customers.  Research has shown that when companies use stories to convey their messages, the audience is
more receptive and reacts more positively.  It’s surprising, though, that not many companies utilize storytelling to their advantage in marketing campaigns.  Why are stories so powerful?  

 

Here are the top reasons why you should […]

By |April 28th, 2017|Blog, Ecommerce|0 Comments

5 Reasons to Provide Exceptional Service to Online Customers

With three billion people or 42% of the world’s population being Internet users, you could just imagine what a vast marketplace the World Wide Web is. Around 44% of them are online customers of sorts, having shelled out close to $1.6 trillion in worldwide web sales. Around 52% of Internet users access the Internet from […]

By |October 14th, 2016|Ecommerce|0 Comments

The Untapped Potential of Live Chat

The way businesses engage with their customers has transformed over time. We’ve gone beyond the digital age that every major organization, even those that are just starting out, have utilized every online channel available in order to provide customers with the needed support. In addition to phone, email, self-service and video customer support channels, live […]

By |July 21st, 2016|Ecommerce|0 Comments

How to Transform Sales and Customer Service By Outsourcing

Now that you have partnered with a call center company in the Philippines and are ready with your outsourced team, you can leverage this new team to improve your sales or customer service functions. Whether you are a large company or an SME (a small and medium-sized enterprise), you can benefit from a new team […]

By |June 16th, 2016|Ecommerce, SME|0 Comments

Top 6 Reasons More People are into Internet Shopping

Now that there are so many things we can do online, more people have been hooked to internet shopping. Technology has made it possible for shoppers to buy things online and be able to choose among all the available options with just one click or tap.

 

A number of customers are now making the shift […]

By |May 26th, 2016|Ecommerce|0 Comments

5 Things That Keep Ecommerce Customers Away From You

Every good entrepreneur knows that it is not enough to have a top quality product or service. Effective marketing is where profit actually comes in. As an ecommerce business, you have the power of the internet at your disposal and all you need to do is click that button to reach more customers. But is […]

By |April 28th, 2016|Ecommerce|Comments Off

7 Reasons Why Your Business Should Have an Ecommerce Website

The way one does business has changed dramatically over the years. What once was done through paper and pen, can now be accomplished with just one click of a button. Technology may have improved the quality of service and performance of various companies, but there are still those who insist in doing things the traditional […]

By |April 15th, 2016|Ecommerce|Comments Off

Benefits of Outsourcing Your E-mail Support and Live Chat Customer Service

E-mail support and live chat customer service give customers an easy and convenient way to get in touch with your business. These support functions are added benefits for:

Customers who have speaking anxiety or speech disorder
Customers who have lots to ask or say
International customers who want to purchase from your Ecommerce website or use your service(s)

By […]

By |June 19th, 2015|Ecommerce|1 Comment

Pros and Cons of Outsourcing Ecommerce Back Office Processing

If you’re running an online retail business, you should know that it’s a 24/7 operation and the whole world is your market. You need to be always on your toes, ready at a moment’s notice to deliver Ecommerce customer service anytime, all the time.

While your business transactions happen on the Internet, such as live chat […]

By |March 24th, 2015|Ecommerce|0 Comments