If you’re a business owner or a manager, you know how important it is to delegate some of the tedious tasks. Repetitive tasks, such as data encoding and filing of documents, are best assigned to your staff so you can focus on your main tasks.

The same holds true for the hotel business. You manage concurrently multiple tasks – sales, marketing, customer service, engineering, human resource, front office, housekeeping, accounting, food and beverage, and security. You also have to take care of repetitive back office processes, such as bookkeeping, inventory, SEO, recruiting, and payroll. Remember that there are many deadlines to be met. Do you think your in-house management can take care of everything?

Wouldn’t it be nice if you can delegate your repetitive back office processing to someone you can trust? Your in-house staff is already loaded with tasks. So, to whom shall you turn? A BPO service provider is the answer! Aside from outsourcing customer service in the hospitality industry, you can also outsource your back office processes so you can focus on your main business functions. But how does it actually work? How does outsourcing make you do away with those tedious tasks?

  • Extension Team – When you delegate back office tasks to an outsourcing partner, you are actually establishing a team extension of your hotel operations, most probably to a remote location. The advantage is that you don’t have to spend for valuable resources as is normally done for an in-house team. Everything is shouldered by your outsourcing partner. Outsourcing is a great way to extend your hotel’s operations, such as hospitality customer service and back office processes, at a fraction of the cost.
  • Division of Labor – Divide and conquer is the name of the game. Break your back office processes into smaller and more manageable tasks. You have the option of doing those tasks that involve too sensitive or confidential information in-house, and outsource the rest of the repetitive tasks. This way, your in-house team can focus more on core-business tasks while your outsourced extension team performs the more time-consuming tasks.
  • Macro management – When you outsource your back office tasks and customer service in hotels, you manage your campaign on a higher management level. Once you set your expectations and agree with your outsourcing partner the finer details of your campaign, then you’re good to go. You just regularly communicate with the campaign manager to get updates on the status of the campaign or receive the expected output for each back office task.

Why spend too much time on repetitive back office processes? Do yourself a favor and outsource those tasks now. It’s about time you give yourself more time to work on your core hotel business functions. Contact a trusted global provider of BPO services today.