If you’re a small business owner, you probably experienced misadventures in retaining your own employees. With 50 or so employees sharing a small office space every day, don’t get your hopes up too high on getting a heavenly ambience all year. Sooner or later, some employees will be at each other’s jobs or throats, whichever comes first. It’s practically a ticking time bomb that could destroy all your customer service solutions. With more employees, come great responsibilities. Read on below to see the difficulties of maintaining in-house employees and how you can overcome these challenges.

Maintaining even one employee involves a lot of expenses – salary, taxes, equipment (computer, table, chair, etc.), utility bills, and Christmas gifts, not to mention the gift certificate for the employee of the year. Multiply the total expenses for one employee by 50 employees. Imagine the high monthly costs you have to sustain.

As your organization becomes more defined, your management needs also become more complex. Your managers normally require higher pay rates and other perks, such as a 401k and other allowances. This only adds up to your ever increasing overhead costs, with an added annoying headache.

You may have to spend a fortune for office renovations. Be sure to have the budget for an office building with comfortable work spaces, air-conditioning, and big parking lot. Putting free-flowing coffee in the cafeteria may make your employees happy, but it’s too costly on your part.

What do you get if you have 50 employees working together for 8 hours a day, 5 days a week? No, it’s not a union. It’s garbage! Remember that your office must be presentable, especially for client visits. Just like in your home, you need to do daily “house” cleaning in all areas of your company – work areas, cafeteria, restrooms, and the parking lot. This means that you might need to hire additional personnel to do all the cleaning. Unless, of course, you have a compulsive cleaning disorder that prompts you to do all the cleaning yourself.

This is just the tip of the iceberg. But it’s clear that maintaining your own employees will increase your monthly expenses. If you don’t control your expenses, you might end up with zero profits at the end of the year. There is a way to control your employee-related expenses. For many years now, small to large companies have adopted customer service outsourcing as an effective means of decreasing their overhead expenses while maintaining high quality customer service and increasing profits.

You cannot totally do away with hiring your own employees. Hire only key people to manage your core business functions and outsource the rest to BPO companies. Established call center outsourcing companies can customize your solution based on your budget and actual needs.

Are you interested to try out SME outsourcing? Visit Taking You Forwad for more details.