506, 2017

Weekly BPO News: May 23-26, 2017

May 26 -The Philippines has presented its marketing pitch during the CommunicAsia 2017 Summit, the region’s largest ICT event held at the Marina Bay Sands in Singapore recently. Philippine ambassador to Singapore Antonio A. Morales (picture) launched the pitch by revealing that the Philippines GDP grew by 6.8% in 2016, one of the fastest in […]

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506, 2017

4 Factors To Consider When Calculating Number of Call Center Agents Needed

Once you’ve got your contact center department up and running, it’s important to have enough manpower to take care of each customer interaction.  This makes certain that your day to day operations will consistently be running smoothly.  This is achieved through efficient workforce management including the ability to forecast the number of agents needed to […]

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2605, 2017

Weekly BPO News: May 16-19, 2017

May 17 – Department of Information and Communications (DICT) Assistant Secretary for Cybersecurity Allan Cabanlong has warned the public to be on their guard against ‘ransomware’ such as that which recently  affected over 150 countries. Cabanlong, however, stressed that the cyber attack last week did not affect the Philippines.

 

He made the warning after some 230,000 computers […]

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2505, 2017

Before You Outsource, Secure Your Data With These Tips

 

 

To keep up with the demands of the market, many businesses have been turning to outsourcing some of their tasks especially since outsourcing reduces labor costs.  At the same time, however, the threat of data theft and fraud are real.  So before you finalize your contract with your chosen outsourcing provider, make sure to secure […]

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1205, 2017

Weekly BPO News: May 9-12, 2017

May 9 – Gus Cosio, president of First Metro Asset Management believes that US companies will keep their BPO investments in the country despite US President Donald Trump’s protectionist policies. Cosio explained that it will be unlikely that large US companies with long term investments in the Philippines, such as BPOs, will pull out of the country […]

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1105, 2017

Weekly BPO News: May 2-5, 2017

May 5 – Gus Cosio, president of First Metro Asset Management believes that US companies will keep their BPO investments in the country despite US President Donald Trump’s protectionist policies. Cosio explained that it will be unlikely that large US companies with long term investments in the Philippines, such as BPOs, will pull out of the […]

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