Gallery6 Best Practices for Excellent Self-Service Customer Support
Many customers are now looking for self-service customer care options rather than calling or sending an email right away. Though it may seem to the contrary, providing a self-service customer support portal should not be perceived as a threat to your other customer service channels. Rather, this is one way of increasing customer satisfaction while […]
GalleryWeekly BPO News: June 20-23, 2017
During the […]
Weekly BPO News: June 13-16, 2017
GalleryWhy Telemarketing Still Works In The Digital Era
Many businesses are choosing to outsource some of their processes including marketing because outsourcing reduces labor costs. However, since the rise of online shopping, the continued popularity of social media and the success of digital marketing, people have started to question whether traditional marketing methods especially telemarketing are still applicable. However, research has shown that […]
GalleryWeekly BPO News: May 31- June 1, 2017
Reports indicate that there are about a hundred international firms in talks with Philippine BPOs as […]
GalleryGuard Your Business Against These 4 Kinds Of Fraud
It’s an excellent idea to choose to venture into outsourcing because of minimum wage. However, an important thing to remember is to carefully choose the company you will be handing your information over to. Digital crime is now prevalent and you want to be sure to keep your data secure. Here are the main types […]
