707, 2017

6 Best Practices for Excellent Self-Service Customer Support

Many customers are now looking for self-service customer care options rather than calling or sending an email right away.  Though it may seem to the contrary, providing a self-service customer support portal should not be perceived as a threat to your other customer service channels.  Rather, this is one way of increasing customer satisfaction while […]

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707, 2017

Weekly BPO News: June 20-23, 2017

June 20 – Philippine IT and software outsourcing firms recently participated in a trade mission in Japan that aims to promote the country’s IT outsourcing and software development expertise. The mission, organized by the Department of Trade and Industry and the Philippine Trade and Investment Centre Tokyo, brought IT-BPM companies to Japan’s Software Development Expo.

 

During the […]

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2606, 2017

Weekly BPO News: June 13-16, 2017

June 13 -In celebration of the National ICT month 2017, the Department of Information and Communications Technology (DICT) will unveil its National Broadband Plan (NBP), reintroduce the free wi-fi project called Pipol Konek and launch the National Government Portal on 23 June. The launching is directed towards fast and efficient delivery of government services to […]

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2606, 2017

Why Telemarketing Still Works In The Digital Era

Many businesses are choosing to outsource some of their processes including marketing because outsourcing reduces labor costs.  However, since the rise of online shopping, the continued popularity of social media and the success of digital marketing, people have started to question whether traditional marketing methods especially telemarketing are still applicable.  However, research has shown that […]

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1306, 2017

Weekly BPO News: May 31- June 1, 2017

May 31 – According to Jason Lim, Country Manager, Philippines, Vertiv (formerly Emerson Network Power), economists have projected that the country’s business process outsourcing (BPO) sector will bring in revenues of up to USD24bn by the end of the year.

 

Reports indicate that there are about a hundred international firms in talks with Philippine BPOs as […]

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1306, 2017

Guard Your Business Against These 4 Kinds Of Fraud

It’s an excellent idea to choose to venture into outsourcing because of minimum wage.  However, an important thing to remember is to carefully choose the company you will be handing your information over to.  Digital crime is now prevalent and you want to be sure to keep your data secure.  Here are the main types […]

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