BPO Won’t Survive Without Contractualization – PMAP

BPO won't survive without contractualization - PMAPJan. 24 - The People Management Association of the Philippines (PMAP) said certain industries will not be able to survive if the government implements a ban on contractualization. PMAP said it supports the government’s initiative to end contractualization, but stressed that construction and business process outsourcing (BPO) will still need to hire contractual workers.


PMAP Labor Policy Reforms and Industrial Relations Committee chair Winston Cruz said the government should provide leeway for both the BPO and the construction industries to employ more during peak seasons and then freely let the workers go when they are no longer needed.

BPO Demand to Boost Online Hiring in the Philippines

BPO demand to boost online hiring in the PhilippinesJan. 25 – The business process outsourcing (BPO) sector, together with tourism and manufacturing, is expected to support the growth of online hiring in the Philippines, based on the latest Monster Employment Index (MEI). Sanjay Modi, managing director of Monster.com in the Asia Pacific and the Middle East, said the Philippines can expect to see a lot more spikes in employment activity, particularly at the start of the year.


The government’s push to create new jobs is also expected to boost online hiring in the country in 2017. The Duterte administration plans to create at least 1.2 million new jobs each year until 2022. Modi added that companies are warming up their engines for the new fiscal year, which could result in a rise in demand for fresh talent.

ING Sees Local Outsourcing Revenues Slowing

ING sees local outsourcing revenues slowingJan. 25 – The protectionist stance of US President Donald Trump will slow down the revenue growth of the Philippines outsourcing industry, according to Dutch financial giant ING. The US accounts for at least 70% of the Philippines’ business process outsourcing (BPO) business, which makes it the most exposed country in Asia to a Trump shock to US outsourcing.


ING said BPO revenue growth could slow down to mid-single digits in the coming years. Including information technology and other outsourcing revenues, total revenues from the BPO industry in 2015 were estimated at USD22bn. Through September 2016, revenue growth was 10.9%, according to ING Bank Asia chief economist Tim Condon.

Australia Eyes More BPO Investments in the Philippines

Australia eyes more BPO investments in the PhilippinesJan. 26 – Australian Embassy Senior Trade Commissioner Elodie Journet said Australia has been investing steadily in the Philippines’ business process outsourcing (BPO) industry, and more Australian firms are planning to increase exposure here. Journet said Australia’s investments in the Philippines have shifted from the commodities sector to the services area, such as the BPO sand knowledge process outsourcing (KPO) sectors.


Australian companies also do not consider investment opportunities in the Philippines to be limited to basic call-center-type BPOs, but also th country offers more technical and knowledge-based ones. Telstra and Canva are examples of major companies and start-ups in Australia that are looking to increase their footprint in the Philippines, Journet said.

Government Moves to Attract More US Healthcare BPO Investments

Government moves to attract more US healthcare BPO investmentsJan. 26 – The Philippine Board of Investments (BoI) has expressed confidence that it can attract more US companies to invest in the Philippines in the coming years. To stir interest from US investors and attract more investments in the healthcare segment of the IT-BPM industry, the BoI is planning a roadshow next month.


The roadshow will be undertaken in collaboration with the US-based Philippine Trade and Investment Centers and is the second US roadshow for the industry since last year. Trade Undersecretary for Industry Promotion Nora Terrado said in a statement that the road show this year will continue building up interest gained from the first roadshow and it will have four stops in New York, Florida, Texas and California.