Philippine Law Requires Hiring of IT Specialists for Data Protection

Cebu Rep. Gerald Anthony Gullas Jr.May 9 – Gus Cosio, president of First Metro Asset Management believes that US companies will keep their BPO investments in the country despite US President Donald Trump’s protectionist policies. Cosio explained that it will be unlikely that large US companies with long term investments in the Philippines, such as BPOs, will pull out of the country simply because a US president with a four-year term wants to bring back jobs to the United States.


He added that Trump also seems to be more concerned about bringing back manufacturing jobs to the U.S. instead of service jobs that predominate in the BPO sector. Cosio also downplayed the effects of geopolitical risks on investors in the region, such as the current tensions in the Korean peninsula.




Philippine BPO Industry will Continue Growing – AIG

AIG Philippines president and CEO Mark LwinMay 10 – The country’s business process outsourcing (BPO) industry will continue its growth, especially in knowledge processing, according to AIG Philippines, the local arm of the global insurance leader. AIG Philippines president and CEO Mark Lwin said the industry will scale up its services to address growing demand for skills-based outsourcing.

Lwin, who has been posted in Manila for 13 years, said he has witnessed the boom of the BPO industry and that AIG will beef up its shared services unit, but will keep its total headcount at 4,000 in the Philippines.

Cebu’s IT-BPO Industry Gears Up for Higher Value Services

IT BPOMay 11 – Cebu’s information technology business process outsourcing (IT-BPO) industry is gearing up to offer higher value services that will include design, programming, accounting and other services. Wilfredo Sa-a Jr., managing director of Cebu Educational Development Foundation for Information Technology (Cedfit) disclosed that there is a need to move up to higher value services and more complex activities to address the challenges posed by US President Donald Trump stance on offshoring jobs.


Sa-a pointed out the IT-BPO industry in Cebu is strengthening its linkage with academia to ensure that college graduates are well-equipped to provide high-value services, and are ready for the demand of the IT-BPO industry.


Colliers Records Drop in Local BPO Office Leasing

May 12 – Colliers International, a leading global commercial real estate company recorded fewer leasing deals involving business process outsourcing (BPO) companies in the first quarter of 2017.The Colliers report showed that BPOs comprised only 21% of total transactions from January to March, down from the 60% share in the same period last year.

The deals accounted for a gross leasable area of 81,400 square meters in Metro Manila during the first quarter, 35% lower than the take-up a year earlier. Colliers Senior Manager for Research Randwil Dinbo Macaranas explained that the decline is in part caused by political concerns, locally and overseas, putting a break on investment, and in part the transition periods of the Trump and Duterte presidencies. PEZA approvals have also slowed BPO entry into the market.



New Cagayan Mall Opens with Eight-level BPO Office Building

SM CDO Downtown PremierMay 12 – The new SM CDO Downtown Premier mall in Cagayan de Oro City has an eight-level office building that will cater to business process outsourcing (BPO) companies. The complex, developed by SM Prime Holdings Inc, opened on 12 May.

The opening of the new mall further underscores SM Prime’s commitment to creating more opportunities that highlight the economic growth potential of Mindanao. SM CDO Downtown Premier is the developer’s second SM mall in Cagayan de Oro City. The city is one of the emerging cities for BPO investments. It hosts a number of local and multinational outsourcing