BPO Industry Set Deadline for Data Privacy Law Compliance

NPC chairman Raymund Liboro June 27 – The business process outsourcing (BPO) industry is considered by the National Privacy Commission (NPC) as a priority sector for compliance to the Data Privacy Act of 2012. The NPC is requiring select companies to submit details of their data-protection officer by 9 September.


NPC chairman Raymund Liboro said privacy is fast becoming the biggest differentiator among businesses. Considering that the country’s position as the second top destination for BPO work, the NPC said the industry is a high-risk priority sector when it comes to data protection. The compliance to the Data Privacy Act of 2012 could benefit the industry as a whole because source countries will respond favorably when they see that the Philippines is upholding stringent data-protection measures.




Four US, European Firms to Create 1,000 New Jobs in the Philippines – CCAP

CCAP President Jojo UliganJune 28 – Three European companies and an American firm are expected to invest in the Philippines and create at least 1,000 business process outsourcing (BPO) jobs, according to the Contact Center Association of the Philippines (CCAP). The companies include a popular travel brand, said CCAP President Jojo Uligan.


While he declined to name the companies, Uligan said the investment will support the growth of the contact center industry in the second semester of the year. The industry grew slower in the first half than forecast, but CCAP expects the growth to be faster in the second semester. Historically, the fourth quarter is the peak for growth for any given year.






Increasing Digital Focus to Drive IT Outsourcing Growth – ePLDT

June 29 – ePLDT, a leading provider of cloud-based big data analytics services and infrastructure in the Philippines, said the increasing focus on going digital will drive many companies to outsource their IT infrastructure and operations. By outsourcing IT, the benefits translate not only with cost savings but also to overall business productivity.


ePLDT Group Chief Operating Officer Nerisse Ramos said digital transformation requires very specific skills to stay up-to-date with emerging trends and that can be difficult for companies whose core business is not IT. By outsourcing IT, companies can maximize their investments on technology as they are assured of a stable digital environment managed by experts.

Israeli Firms Exploring BPO Opportunities in Philippines

David Elefant, vice president for external affairs of the Israel Chamber of Commerce of the Philippines (ICCP)June 30 – Despite the negative news in the Philippines emanating from Mindanao, a number of Israeli companies are still keen on exploring opportunities in the Philippines, including in the field of business process outsourcing (BPO). This was revealed by David Elefant, vice president for external affairs of the Israel Chamber of Commerce of the Philippines (ICCP), in a recent visit to Cebu.


Elefant said recent events in the Philippines do not appear to have changed the country’s appeal as the ICCP has been receiving more inquiries from Israeli investors especially in cybersecurity, BPO and water security. Israel has become a global leader in technology startups and more Israeli tech firms are keen on outsourcing some of their work to the Philippines, Elefant said.





Call Center City to Rise in Cebu Says Mayor

SRPJune 30- Cebu City Mayor Tomas Osmeña said a portion of the South Road Properties project will be developed into a call center city to further entice business process outsourcing (BPO) companies here. The planned call center city will feature new buildings that will serve as offices for BPO companies.


The move is part of the city government’s efforts to address the city’s drop in Tholons Services Globalization Index 2017 rankings. Cebu City dropped from number eight to number 12. Osmeña said the problem in the city is that there are not enough people to work as call center agents. When call centers come, they cannot hire enough staff, he said. The mayor said he will discuss the call center city project with an interested developer.