Philippine Outsourcing Firms Join Trade Mission in Japan

phiippines outsourcingJune 20 – Philippine IT and software outsourcing firms recently participated in a trade mission in Japan that aims to promote the country’s IT outsourcing and software development expertise. The mission, organized by the Department of Trade and Industry and the Philippine Trade and Investment Centre Tokyo, brought IT-BPM companies to Japan’s Software Development Expo.


During the expo, the Philippine delegation conducted business-to-business matching with Japanese counterparts. A total of 20 Philippine companies and 22 Japanese counterparts participated in the business-to-business matching sessions.



Cebu Leads in Cities Outside Manila Attracting KPO firms – Colliers

Cebu IT ParkJune 21 – A number of knowledge process outsourcing (KPO) firms are interested to set up offices in Cebu due to the city’s adequate infrastructure and good supply of college graduates. According to property consultancy firm Colliers International, Cebu is now the top choice of KPO firms looking for viable locations outside of Metro Manila due to the city’s diverse and skilled labor pool.


Among the KPO firms currently in Cebu are Accenture Philippines, Hanoi-based FPT Software, Synchrony, Cardo Engineering, Google, and Catapult International. Next to Manila and Cebu, Colliers sees Clark, Cavite, Laguna, Iloilo, and Bacolod as areas with potential to become the next KPO hubs.





Workers Accuse BPO employer of Unfair Labor Practice

June 22 – Nearly 1,000 call center agents of Sitel in Baguio City have accused the business process outsourcing (BPO) firm of what they called unfair employment schemes. The agents, all members of the newly former Sitel Philippines Baguio Association of Rank and File Workers, are now asking the help of the Baguio City Council and other concerned agencies over the alleged “inhumane” redeployment program of the company.


One of the agents claimed that that he was made to sign a waiver informing him that the account he was handling has closed. From a regular employee of four years, the agent claimed he was transferred to a no work, no pay status. Sitel said it will issue a statement in the next few days.

Central Banks Says Trump Policy Remains Threat to BPO Sector

Deputy Governor Diwa GuinigundoJune 23 – US President Donald Trump’s protectionist stance could still affect the business process outsourcing (BPO) industry in the Philippines, according to the Bangko Sentral ng Pilipinas (BSP). Deputy Governor Diwa Guinigundo said Trump’s stance on immigration and trade in a bid to keep jobs home could affect Philippine merchandise exports and the BPO industry in the event that the US president really tightens his trade policy.


Investors have long expressed concerns over Trump’s inward-looking policies as well as anti-globalization sentiments that could affect the earnings of the BPO sector as well as remittances in the Philippines. BPO receipts and remittances from overseas Filipinos are two major drivers for the Philippine economy.





National Broadband Plan to Push Through – DICT

DICT Secretary Rodolfo A. SalalimaJune 23 – The Department of Information and Communications Technology (DICT) is committed to implement the much-awaited National Broadband Plan (NBP), a project that seeks to address the issue of Internet connection quality in the Philippines.


DICT Secretary Rodolfo A. Salalima said he will use the strength of the government in implementing the project. He said the blueprint for the NBP has been approved by President Rodrigo Duterte on 27 March. The project seeks to provide Internet access to far-flung areas, further boosting the country’s freelance and business process outsourcing industries.