BPO sector urged to upgrade from voice to survive Trump presidency - NEDAThe National Economic and Development Authority (NEDA) has urged the business process outsourcing (BPO) sector in the Philippines to level up and offer services beyond voice. This way, NEDA Deputy Director-General Rosemarie Edillon said the sector can cope with the threat brought by US President-elect Donald Trump who, during the campaign period, vowed to bring jobs back to America. Edillon said the BPO sector needs to move to more non-voice work, and so be able to serve many more markets. The voice component of the sector relies heavily on the US market.