BPO Sector Lacks Skilled Workers – Cebu Investment Czar, YuCebu City’s investment czar Jose Mari Yu said the local business process outsourcing (BPO) sector lacks skilled workers in the fields of software engineering and computer programming. These skills will help the BPO sector move up in the value chain, instead of focusing merely on voice services.

 

Yu said 90% of IT-BPO companies in the country are only engaged in voice services, accounting and inventory. While the Philippine outsourcing industry excels in voice services, China, India and Thailand are considered better in terms of higher value services. Yu suggested an overhaul of the country’s educational system to put more emphasis on mathematical skills in primary and secondary education.