2807, 2017

Weekly BPO News: July 11-14, 2017

July 11 – Homegrown business process outsourcing (BPO) investors are calling on the government to come up with better incentives, such as improved connectivity and security. Michael Cubos, president of the Innovation Council of Cebu (ICC), said that while the industry welcomes the retention of existing tax perks of the BPO sector, the government needs to […]

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2807, 2017

6 Top Tips For Utilizing Social Media In Customer Care

Many businesses have now acknowledged that in this day and age, a social media profile is a must for building a good relationship with your customers.  Most customers are online on various social media accounts most days and they utilize these for their customer service requests.  Businesses need to invest time and effort then in […]

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2307, 2017

Weekly BPO News: July 3-6, 2017

July 3 – Despite Bacolod City’s ranking in the latest Tholons’ list of global outsourcing cities dropping to 97th from 85th, the Bacolod-Negros Occidental Federation of Information and Communications Technology (BNEFIT), remains happy that the city is still part of the top 100.

 

BNEFIT executive director Jocelle Batapa-Sigue said the drop in ranking is a signal to […]

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2307, 2017

Conquering The Challenges of Email Customer Service

Emails are an essential part of the customer service multi-channel strategy since almost everyone is using it whether for work or for personal purposes.  Businesses can include email in their customer support offering even when cutting costs thanks to outsourcing.  Since outsourcing reduces labor costs, you can be assured […]

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1607, 2017

Weekly BPO News: June 27-30, 2017

June 27 – The business process outsourcing (BPO) industry is considered by the National Privacy Commission (NPC) as a priority sector for compliance to the Data Privacy Act of 2012. The NPC is requiring select companies to submit details of their data-protection officer by 9 September.

 

NPC chairman Raymund Liboro said privacy is fast becoming the biggest […]

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1607, 2017

Customer Care Challenge: Delivering Bad News to Customers

Even if your purpose for outsourcing is because of the lower outsourcing labor rates, the quality of your customer service should not be affected.  This includes knowing how to impart unfavorable news to your customers which does happen from time to time in any business.  Make sure that both you and your outsourcing partner know […]

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