2804, 2017

Weekly BPO News: April 18-21, 2017

Apr 21 – Technavio, a leading technology research and advisory company, projects that the Information Technology Outsourcing (ITO) market in the Asia Pacific (APAC) region will grow at a compound annual growth rate of 5.80% during the period 2016-2020.

 

The company considers the revenue generated from infrastructure and application outsourcing services to calculate the market size. The ITO […]

Read More

2804, 2017

4 Reasons Why Sales Needs Storytelling Skills

Everyone loves a good story, even customers.  Research has shown that when companies use stories to convey their messages, the audience is
more receptive and reacts more positively.  It’s surprising, though, that not many companies utilize storytelling to their advantage in marketing campaigns.  Why are stories so powerful?  

 

Here are the top reasons why you should […]

Read More

2404, 2017

Weekly BPO News: April 12-14, 2017

Apr 14 – Philippine President Rodrigo Duterte has urged Bahraini businessmen to explore business opportunities in the Philippines, especially in the IT and BPM industries. Duterte, who visited Bahrain for the last leg of his Middle East state visit, has invited investors to find opportunities for partnership to realize the potential of the Philippines’ non-voice sector.

 

These include […]

Read More

2404, 2017

Increase Sales With These Influential Emotional Triggers

As human beings, we usually make our decisions based on emotions and this affects even our buying habits.  Time and again, studies have shown that the best marketing strategies have been persuasive because of their ability to touch human emotions.  Similarly in sales, you can use this principle to connect with consumers, encourage them to […]

Read More

1204, 2017

Handling Complaints Via Social Media Customer Service

Customers are becoming more and more outspoken and thanks to social media, they now have a venue for expressing themselves.  Businesses can either respond poorly which will damage their online reputation, or use this to their advantage and connect customers to their customer support team.

 

Here’s what companies need to remember when faced with a complaint […]

Read More

1204, 2017

Weekly BPO News: April 4-7, 2017

Apr 4 – British Ambassador to the Philippines Asif Ahmad said UK companies are committed to expand businesses in the country. A proof of that commitment is that the Philippines will be the first ASEAN nation that UK Secretary of State for International Trade Liam Fox will visit following the UK’s activation of Brexit. Ahmad […]

Read More