1306, 2017

Weekly BPO News: May 31- June 1, 2017

May 31 – According to Jason Lim, Country Manager, Philippines, Vertiv (formerly Emerson Network Power), economists have projected that the country’s business process outsourcing (BPO) sector will bring in revenues of up to USD24bn by the end of the year.

 

Reports indicate that there are about a hundred international firms in talks with Philippine BPOs as […]

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1306, 2017

Guard Your Business Against These 4 Kinds Of Fraud

It’s an excellent idea to choose to venture into outsourcing because of minimum wage.  However, an important thing to remember is to carefully choose the company you will be handing your information over to.  Digital crime is now prevalent and you want to be sure to keep your data secure.  Here are the main types […]

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506, 2017

Weekly BPO News: May 23-26, 2017

May 26 -The Philippines has presented its marketing pitch during the CommunicAsia 2017 Summit, the region’s largest ICT event held at the Marina Bay Sands in Singapore recently. Philippine ambassador to Singapore Antonio A. Morales (picture) launched the pitch by revealing that the Philippines GDP grew by 6.8% in 2016, one of the fastest in […]

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506, 2017

4 Factors To Consider When Calculating Number of Call Center Agents Needed

Once you’ve got your contact center department up and running, it’s important to have enough manpower to take care of each customer interaction.  This makes certain that your day to day operations will consistently be running smoothly.  This is achieved through efficient workforce management including the ability to forecast the number of agents needed to […]

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2605, 2017

Weekly BPO News: May 16-19, 2017

May 17 – Department of Information and Communications (DICT) Assistant Secretary for Cybersecurity Allan Cabanlong has warned the public to be on their guard against ‘ransomware’ such as that which recently  affected over 150 countries. Cabanlong, however, stressed that the cyber attack last week did not affect the Philippines.

 

He made the warning after some 230,000 computers […]

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2505, 2017

Before You Outsource, Secure Your Data With These Tips

 

 

To keep up with the demands of the market, many businesses have been turning to outsourcing some of their tasks especially since outsourcing reduces labor costs.  At the same time, however, the threat of data theft and fraud are real.  So before you finalize your contract with your chosen outsourcing provider, make sure to secure […]

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