2302, 2017

Weekly BPO News: February 14-17, 2017

Feb 14 – The Engineering Services Outsourcing (ESO) market in the Asia Pacific region is forecast to post 25.5% compounded annual growth rate during the period 2016-2020, according to a report released by 360 Market Updates, which noted that engineering services in the Asia Pacific region remain dynamic and fast-evolving areas of the global outsourcing industry.

 

 

ESO, which […]

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2202, 2017

5 Techniques to Manage High Call Volume In Peak Seasons

During peak seasons like holidays, it’s inevitable that call volumes will reach the highest of the year. More customers will need services, whether it’s sales, technical support or customer service. It’s vital that companies are prepared to meet this demand and continue to provide exceptional service. There’s a great opportunity for profit during these seasons […]

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1002, 2017

5 Keys To a Strong Partnership With Your BPO Company

When you outsource your company’s services to a BPO service provider, you engage in a partnership with that BPO company.  This partnership is as equally important as your other business relationships.  To ensure this investment pays off for both parties and that customers continue to receive excellent service, you will need to nurture and build […]

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1002, 2017

BPO Propels Manila into World’s Top 30 Dynamic Cities

Property services and investment management firm Jones Lang LaSalle (JLL) said Manila’s growing and globally competitive business process outsourcing (BPO) sector continues to support the capital’s dynamic office market. This makes Manila the world’s 19th most dynamic city and one of the world’s ‘Emerging Megacities’, JLL said.

 

Manila’s ranking is considered notable considering that this […]

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1002, 2017

Accenture to Acquire VeriSign Unit

Accenture has further augmented its existing Cyber Defense Services with its acquisition of VeriSign’s cyber security division, the iDefense Security Intelligence Services. The said division specialises in cyber intelligence related to vulnerabilities, malicious code and global threats to organisations.

 

iDefense’s capabilities will be integrated into Accenture’s adversary simulation, threat hunting and incident response services. Accenture […]

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902, 2017

BPO to Take up the Bulk of the Philippines’ Employment Market

The accelerated expansion plans of business process outsourcing (BPO) firms will trigger demand for additional workforce, and according to Philippine-based job search engine Kalibrr, the BPO sector will account for the bulk of the employment market in the country.

 

Since its official launch in 2015, most of Kalibrr’s hires have been for the BPO industry, […]

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